Frequently Asked Questions
Type in keywords above like "photos", "shipping", "delivery" for answers to commonly asked questions.
Posters
Yes! You will receive a preview of your poster(s) before we print and ship your order. If you need us to make any changes at that time just let us know. In order to ensure you receive your preview, please make sure to add support@customtravelposters.com to your contacts so it doesn't end up in spam.
- Room for cropping. Allow for some space around the edges of your photo to be cropped without losing any important elements from your image.
- High resolution photos in good focus. Make sure objects and people are in focus and well within frame.
- Meaningful to you. A good photo will be one that reminds you most of your trip or a favorite memory of a special place.
Sure! We can sometimes make minor changes and corrections to your original photo. Just email us at support@customtravelposters.com and we will do everything we can to accommodate your request.
Sure! Just let us know what text you'd like to substitute in place of the text we normally use and we would be happy to add your special message.
If work has not yet begun on your order we may be able to change your order. However changes to orders may result in delayed shipping times. Unfortunately orders that have already been started cannot be changed.
Returns
If you received the wrong product or a defective product, incorrect size or print, or your product was damaged in transit, we will gladly replace it. We only request that you send us an image of the mistake so we can share it with our production team to improve our service.
Our goal is 100% customer satisfaction. If for some reason you are unhappy with the product you received, please get in touch with us at support@customtravelposters.com within 24 hours of receiving your delivery. We value our customers and will do everything we can to make things right for you.
Our goal is 100% customer satisfaction. However due to the custom nature of all of our products, we are unable to offer returns at this time. Your custom travel poster is created with care and is a unique and personal piece of art.
If for some reason you are unhappy with the product you received, please get in touch with us at support@customtravelposters.com within 24 hours of receiving your delivery. We value our customers and will do everything we can to make things right for you.
If work has not yet begun on your order we'll gladly cancel it and provide you with a full refund. Unfortunately orders that have already been started cannot be cancelled. Please contact support@customtravelposters.com to see if your order can be cancelled.
Something missing from your order? Didn't receive your digital download? Need to track your order? Contact us at support@customtravelposters.com and our support team will personally assist you and help you resolve your issue.
Shipping
Shipping Times
- US orders normally arrive within 2-3 weeks from the date of purchase.
- Canada orders normally arrive within 2-3 weeks from the date of purchase.
- International orders normally arrive within 2-4 weeks from the date of purchase.
Within 5-7 business days after placing your order you should receive a shipping confirmation email with your tracking number. During holidays, sale periods, and rare occasions, it may take up to 10 business days to receive your shipping confirmation email.
We offer FREE global shipping on all orders over $100+ USD.
- For US orders under $100, the flat rate shipping cost is $9.95.
- For Canada, UK, and Australia orders under $100 USD, the flat rate shipping cost is $14.95 USD.
- For Europe orders under $100 USD, the flat rate shipping cost is $14.95 USD.